FREQUENTLY ASKED QUESTIONS
Here is where you can find answers to any questions relating to your order, how to care for your Bini Chohan gold and silver jewellery, shipping, returns and refunds. If you have a question which isn't answered here, please get in touch via the contact page and I will be more than happy to help.
Caring for your jewellery
Bini Chohan jewellery is designed to be long lasting and durable, but there are a few things you can do to make sure that your gold and silver jewellery stays in perfect condition;
Avoid getting wet - Keep away from water, perfume and any other liquids if possible. Do not wear while bathing, showering, swimming etc as any chemicals may tarnish your jewellery. If your jewellery does come into contact with any liquid, please remove and carefully pat dry with a clean dry towel, then leave to air-dry out of direct sunlight.
Avoid sleeping in your jewellery - Yes it's a pain putting it on again in the morning and taking it off later, however please do not sleep in your jewellery as there is an increased risk of injury to yourself, and damage to your pretty jewellery. and no one wants that!
We will soon have specialist jewellery cleaning and polishing cloths available to purchase - watch this space!
Every product is handmade to order.
Please allow up to 5 working days for your order to be made and then dispatched. You will receive a confirmation email that your order has been placed, and then another confirmation email upon dispatch. Your dispatch email will have a tracking number for your reference.
Cancellations can be made within 24 hours of ordering by contacting us here - Cancelled orders will be refunded in full. Unfortunately custom orders cannot be cancelled - Please also see the refund policy further down this page.
Domestic shipping - UK and Northern Ireland:
We automatically post out all orders using the Royal Mail 1st Class Signed For service. Please allow between 7-10 working days for delivery. If you wish to have your order sent on a priority service, then please contact us before placing your order to discuss pricing. We cannot be held responsible for any delays with Royal Mail or their partners due to strikes.
International Shipping - All other locations:
All items are posted via Royal Mail Standard Airmail which does not have a shipping/tracking number. Delivery is usually within 28 working days from the date of dispatch, however this may vary depending on the time of year or location. We cannot be held responsible for any delays with Royal Mail or their partners due to strikes.
Insurance and enhanced liability:
Insurance is not offered as standard, neither is enhanced liability. In the event of a delay in shipping your goods, we will get in touch to advise an approximate ETA, although we cannot be held liable for any delays in customs in the destination country, as this is completely out of our control.
Please also note that payment of customs duty fees (when shipping internationally) is the sole responsibility of the buyer, not the seller. As the seller, we cannot be held responsible for any fees your residential country choose to pass onto you. It is your sole responsibility to be aware of any customs/import taxes for your country, and to pay this yourself should you be charged.
Please note that we can split parcels to help buyers avoid paying large amounts of tax upon request but you will be liable for paying postage per individual package. However, please don't ask me to lie on customs forms, about the value, or to mark it as a gift. It's breaking the law, and could get us both in lots of trouble.
Returns + Refunds
Jewellery such as earrings are non-refundable once shipped and delivered for hygiene reasons.
Custom orders, personalised and sale items are also non-refundable.
Other items of jewellery (for example, but not limited to) necklaces, bracelets and rings are subject to a 14 day return policy from date of receipt. If you are unhappy with your purchase, please get in touch with us via the contact page and quote your order number, and we will be happy to arrange a return for refund, or exchange with you, on the basis that the item is in a pristine and resalable condition. Please note that you will need to pay for return postage of an item should you wish to return it.
If the item is defective, please get in touch within 28 Business days via the contact page, and quote your order number, nature of the defect and whether you would like a replacement or refund. Once the item has been returned and assessed, a refund or replacement will be processed for you.
Unfortunately if the defect has occurred after the 28 day time period has lapsed, we will no longer be liable for any fault or damages as it will be deemed as user error and no refund, credit or replacement will be offered.